FAQ
Frequently Asked Questions
Questions? Our team is available to help you.
When will my order be shipped?
After payment verification, it takes up to 48 hours to process and ship your order. This timeframe excludes weekends and public holidays. If you order on a Friday after 11 AM, your order will likely be shipped the following Monday.
Do you ship worldwide?
We currently ship worldwide, offering our customers a seamless shopping experience no matter where they are. We are committed to shipping your orders as quickly as possible, while ensuring quality service that meets your expectations, regardless of your location.
What payment methods are accepted?
We accept a wide range of payment methods to make your shopping experience as simple and secure as possible. You can pay with major credit and debit cards (VISA, Mastercard), as well as Apple Pay and Shop Pay. We ensure that every transaction is fully secured to guarantee your peace of mind.
How long does it take to receive my order?
Delivery can take between 5 to 9 business days, depending on your location.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use this number to track your order on our website. (Section "Track My Order")
Can I get a refund?
We accept returns within 14 days for full-priced items, provided they are unworn, undamaged, and returned in their original condition. Sale items or items purchased as part of a promotion are not eligible for returns, except in the case of a conformity defect.
How do I know what size to order?
We have a size chart for the product to help you find the ideal size. We usually only offer the smallest size possible, which is typically equivalent to an XS.
Can I cancel or change my order after placing it?
If you need to change your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but no changes can be made once the order has been shipped.
How can I contact customer service?
You can contact our customer service by email at contact@rozaliaparis.com or by visiting the "Contact Us" page on our website.
We would love to hear from you.
If you have any questions, please consult our FAQ. If you cannot find the answer to your question, our team will be happy to help you.